BPO Market Scope, trends, Top BPO companies & MNC's in India.,BPO Market Scope, trends, Top BPO companies & MNC's in India.Top BPO companies & MNC

 
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What is HR outsourcing?
HR outsourcing services generally fall into four categories: PEOs,
BPOs, ASPs, or e-services. The terms are used loosely, so a big tip is
to know exactly what the outsourcing firm you are investigating
offers, especially when it comes to employee liability.

http://www.buyerzone.com/personnel/hr_outsourcing/printable_bg.html
HR Outsourcing (PEO, ASO) Buyer's Guide
URL: http://www.buyerzone.com/personnel/hr_outsourcing/buyers_guide1.htm

There are no clear-cut price ranges with HR outsourcing. The fees
range greatly between services, as well as within the services.
Aspects like number of employees, the options you choose to use, and
even geography, will affect your overall cost.

A PEO typically charges 4 percent to 8 percent of each employee's
pretax salary per month. The monthly range can be as little as $20 per
employee to as much as $200.

A typical package with an online service, including insurance, 401(k)
and workers' compensation, costs $75 to $130 per employee per month
with an upfront setup fee of about $2,000.

Contracts with HR outsourcing firms will usually run a year. But you
should work in a clause in which you can give 30 days' notice to break
the contract if you are dissatisfied with the services or don't need
the services anymore.
You can get quotes online from HR outsourcing services here.

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http://www.buyerzone.com/personnel/index.html
HR/Personnel
Looking for personnel supplies and services for your office? Choose a
specific product from the list below. You will find free online
quoting; practical, expert purchasing advice; advice from other
buyers; and multi-vendor buying tools.

HR/Personnel Categories
 -- HR Outsourcing (PEO, ASO)
 -- Payroll Services
 -- Staffing/Recruiting
 -- Temporary Staffing
 -- Time & Attendance
 -- Training
 -- Uniforms

Related Categories
 -- Benefits
 -- HR Consulting
 -- Professional Services

Buyer's Guides
HR Outsourcing (PEO, ASO) Buyer's Guide
URL: http://www.buyerzone.com/personnel/hr_outsourcing/buyers_guide1.html
Payroll Services Buyer's Guide
URL: http://www.buyerzone.com/personnel/payroll/buyers_guide1.html
Staffing/Recruiting Buyer's Guide
URL: http://www.buyerzone.com/personnel/recruiting/buyers_guide1.html
Temp Staffing Buyer's Guide
URL: http://www.buyerzone.com/personnel/temp_staffing/buyers_guide1.html
Training Buyer's Guide
URL: http://www.buyerzone.com/personnel/training/lowdown1.html

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http://www.buyerzone.com/benefits/401k/buyers_guide6.html
http://www.buyerzone.com/benefits/401k/printable_bg.html
401k Plans Buyer's Guide
Pricing

How much will a plan cost you?
How much a plan costs is too broad of a range to pin down, since it
depends on a number of variables. But there are standard fees and
expenses that make up the total cost of a plan.
 -- Set-up fees.
 -- Administrative fees.
 -- Investment Management fees.
 -- Communication fees.
These are standard expenses that make up the total cost of a plan, but
your plan may have additional fees as well. Other expenses could
include special services (additional training, a toll-free help
number, etc.).

Total costs of plans are hard to pin down. But, in 1998 the Department
of Labor did a study on the cost of 401(k) plans. They came up with
benchmark figures for the top 17 third-party administrators (TPA) in
the country. The annual fees and expenses for a business with 100
employees and $2 million in assets range from $11,400-$42,800.

Annual fees and expenses attached to online 401(k) services are a bit
cheaper. They range between $700-$2000. Per-participant fees are many
times not applicable, if so expect to pay $20 per year.

***** This website offers a wealth of resources to the buyer of HR
outsourcing products. The buyer�s guides for the various HR services
sectors will give you some guidelines on pricing your HR outsourcing
services.



======================================================
HUMAN RESOURCES OUTSOURCING  --

INDUSTRY TRENDS AND RESOURCES
=====================================================

http://www.napawash.org/si/HS-GREEN.pdf
National Academy of Public Administration (NAPA)
Advancing the Management of Homeland Security
Lifting the Winner�s Curse and Avoiding Buyer�s Remorse: Lessons from
HR Outsourcing Experiences

September 2003 - As it defends the homeland from terrorist threats,
the federal government increasingly depends on outsourcing agreements
with the private sector. Recognizing the importance of outsourcing to
the Department of Homeland Security, the Academy convened �Lifting the
Winner�s Curse and Avoiding Buyer�s Remorse: Lessons from HR
Outsourcing Experiences,� an Academy forum moderated by former Under
Secretary of Defense Jacques S. Gansler.

The outsourcing relationship undertaken by the Transportation Security
Administration for screening, hiring, and training federal airport
screeners provided the springboard for a broader discussion of
outsourcing. The panelists identified key challenges to outsourcing
and suggested strategic actions for overcoming those challenges.

***** This is a 20-page report that discusses private-public
partnerships in outsourcing by the Federal government. This is
projected to be a major growth area for the HR outsourcing industry
and the lessons discussed here might be of interest to you.

-------------------------------------------------

http://www.govexec.com/features/0403/0403managetech.htm
April 15, 2003  -- Human Resources: Outsource With Care

Like many technology companies during the recession, human resources
firms are training their sights on the federal government as a
potential new market. Long considered an impenetrable maze of computer
systems developed in house to administer horribly complex civil
service rules, the federal government is starting to look like the
place to be for the human resources industry. In fact, the Bush
administration has begun to push agencies to outsource more and more
work to the private sector. �The federal government is the big dog,
the ultimate HR outsourcing play, the Holy Grail,� says Jay Whitehead,
publisher of Human Resources Outsourcing Today, a monthly trade
magazine. �Everybody who wants to be on the map in human resources
outsourcing has a federal government strategy.�

***** This is another article that alerts you to opportunities in the
government sector.

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http://directory.google.com/Top/Business/Business_Services/

Outsourcing/Human_Resources/
Business > Business Services > Outsourcing > Human Resources

***** This directory provides a long list of HR Outsourcing vendors.

-------------------------------------------------

http://www.business.com/directory/human_resources/outsourcing/
Home > Human Resources > Outsourcing
Human Resources Outsourcing

CATEGORIES:
Compensation Design & Planning
Employee Communication Materials
Employment Law
Financial Benefits
General
Healthcare Benefits
HRMS\HRIS
International Management
Organizational Development
Relocation Management
Staffing & Recruiting

***** This site offers a very big directory of HR outsourcing vendors.
The list of categories also leads to additional specialty area
resources.

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http://www.hr.com/HRcom/index.cfm/WeeklyMag/296F2D12-10FA-4A5B-
BD3EFC566A4B19F1?ost=wmFeature

From The Vendor Files
Vendor Files, Volume 12, Issue 19, October 28, 2003

Outsourcing: Is It A Trend Or A Fad?
According to Mark Hodges from EquaTerra, �The Early adopter stage of
HRO is now officially over and the early adopters are established with
a service provider in place and the market is growing�.

Mark defines two distinct models:

Integrated and Direct: Examples of this are Exult and Accenture, where
they integrate several back-end technology players (in Exult�s case
best-of-breed providers like Deploy, IQ Navigator, and Docent)

Aggregator and Indirect: Mellon, CIBC and EDS
A perfect analogy of these systems is the use of ATMs. Years ago, we
went to the ATM and had a single transaction at our bank�s ATM only.
Today, we can go to any bank and do a number of transactions. This is
similar to what we are experiencing with employee portals and HRO.

The issue when negotiating these contracts is that companies talk
about cost savings, but really mean organizational comfort. Often when
confronted between saving the most money and being comfortable, they
pick the latter.

***** This is a current article that highlights recent trends in the
HR outsourcing industry.

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http://www.outsourcing-hr.com/
OutsourcingCenter is the publishing and research division of Everest
Group.

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http://www.strategichr.com/shrsweb2/onstemgr_hroutsrc.shtml
Human Resources Solutions
Human Resources Outsourcing Program

***** This site provides a good diagram that illustrates the range of
HR services that can be outsourced.

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http://www.peo7.com/default.htm
PEO7 � Gateway to the PEO Industry
The links to the left will answer your questions about PEO Services
and explain how this cost-effective solution significantly reduces
employer liabilities.  When you are ready to complete an individual
pricing request, we can connect you with our special class of
pre-approved PEO Members.  They will review your information and
contact you with an obligation-free proposal.


=======================================================
HUMAN RESOURCES OUTSOURCING � REPORTS, ARTICLES,

PORTALS, DIRECTORIES
=======================================================

http://www.forrester.com/ER/Research/Report/Summary/
0,1338,16620,00.html
BPO's Fragmented Future

BPO will not generate the multiprocess megadeals that large vendors
desire. As the US BPO market expands to $146 billion in 2008, it will
split into four subsegments -- with clients grabbing more of the cost
savings.

Price: US$675.00
Length: 19 page(s)
 Key Figures & Data: Forecast: US BPO Market, 2003 To 2008

-------------------------------------------------

www.internetnews.com/ent-news/article.php/3071001
September 2, 2003
Business Process Outsourcing Overhyped?

Citing its recently released report, "BPO's Fragmented Future,"
Forrester Research (Quote, Chart) said "firms looking to outsource
core business processes like human resources, and finance and
administration to gain cost savings will not find a single vendor that
can manage such complex offerings."

Meanwhile, Forrester found that while most of the executives it
surveyed reported their companies didn't spend much on BPO in 2002, 52
percent said they were considering outsourcing and planned to spend at
least $1 million on BPO in 2004. They cited human resources, customer
resources, customer service procurement and accounting as the most
likely processes for outsourcing.

The second largest segment will be broad shared services, representing
$57 billion by 2008, Forrester said. This segment includes finance and
administration, indirect procurement and human resources. Noting the
segment requires more understanding by employees than simple bulk
transactions, Forrester predicted that ACS and Mellon HR Solutions
will expand into the HR side of the segment, while big IT systems
integrators will battle over finance and accounting.

-------------------------------------------------


http://www.zdnetindia.com/news/features/stories/89054.html
Mega deals will elude Indian BPO players: Forrester
 September 05, 2003

The business process outsourcing (BPO) industry in India is unlikely
to bag multi-purpose mega deals as the industry is headed towards a
fragmented future in the US, the main source of business for Indian
BPO vendors.

The report has said "although the big players attack the BPO as a
single market, Forrester believes that the complexities of the market
will split BPO into four distinct segments". Accordingly, the future
of BPO will evolve around simple bulk transactions, broad shared
services, high volume vertical process and niche vertical
applications.

***** This article presents some additional insights on this report
from the offshoring perspective.

-------------------------------------------------

http://itmanagement.earthweb.com/erp/article.php/3071001
Business Process Outsourcing Overhyped?
September 2, 2003

Research firm Gartner (Quote, Company Info), noting that firms are
most likely to utilize a combination of delivery models as they move
toward BPO, suggested that those interested in the model not ignore
the possibilities of offshore insourcing to complement outsourcing. In
offshore insourcing, Gartner explained, firms set up their own
offshore captive "shared service centers," allowing them to retain
control while providing their own data security.

In its report, "Offshore Insourcing vs. Offshore Outsourcing," Gartner
suggested three criteria for evaluating the use of offshore insourcing
vs. offshore outsourcing.

***** This article provides additional insights about the same
Forrester report and adds additional predictions from Gartner.

-------------------------------------------------


http://www.techweb.com/wire/story/TWB20030902S0006
http://www.crm-software-24x7.com/Business_Process_Outsourcing_BPO/Article1926.aspx
http://biz.yahoo.com/bw/030902/25465_1.html
http://www.aspnews.com/news/trends/article/0,2350,4341_3071001,00.html

***** Here is a selection of additional articles based on the same
Forrester press release.


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http://www4.gartner.com/5_about/press_releases/pr28aug2003a.jsp
August 28, 2003  --  Gartner Says Companies Examining Offshore
Outsourcing Options Should Also Consider Offshore Insourcing as a
Solution for Their Sourcing Needs

***** This is the Gartner press release on the report mentioned in the
prior article.

-------------------------------------------------

http://www3.gartner.com/pages/section.php.id.2215.s.8.jsp
Gartner � Outsourcing

***** Searching for HR or �human resources� gives you 200+ hits for
Gartner reports and articles related to HR. The length and pricing
vary but you might find it productive to browse through what is
available on current trends in HR outsourcing.


===============================================

MAN RESOURCES OUTSOURCING -- ASSOCIATIONS,

ORGANIZATIONS, PUBLICATIONS
=================================================

http://www.hrotoday.com/
Human Resources Outsourcing Today

HRO Today is trade magazine published by Outsourcing Today LLC, the
leading provider of integrated marketing services bringing buyers and
providers of outsourcing services together. Outsourcing Today LLC,
holds a major equity position in HRO World, a high level events
company in the HR outsourcing sector. Outsourcing Today LLC is the
founder of the Human Resources Outsourcing Association (HROA).

-------------------------------------------------


http://www.hroworld.com/hroexpo/V40/index.cvn
HRO WORLD 2004
HUMAN RESOURCES OUTSOURCING CONFERENCE & EXPOSITION
April  14-16, 2004 - Conferences
April 14-15, 2004 - Exhibits
New York Hilton Hotel & Towers
New York, NY

-------------------------------------------------

http://www.mercerhr.com/
Mercer Human Resources Consulting

2003 Worldwide compensation surveys and reports
http://www.imercer.com/common/saw/SAWTable.asp?L5=on&C2=on
Surveys Around the World

***** This leads you to links for 70 compensation surveys.

http://www.imercer.com/international/home/ReportOverview.asp
Reports & Publications Overview
Providing high-quality human resource information has been an integral
part of Mercer's business for more than 40 years. Professionals depend
on this data for making critical compensation program and benefits
plan decisions.

-------------------------------------------------

http://www.ihrim.org/index.asp
International Association for Human Resource Information Management
(IHRIM)
http://www.ihrim.org/prod_svcs/index.asp
Online Buyers Guide Subject Index

-------------------------------------------------

http://www.staffingtoday.net/aboutasa/index.html
American Staffing Association

-------------------------------------------------

http://www.napeo.org/
National Association of Professional Employer Organizations

-------------------------------------------------

http://www.hrba.org/
Human Resources Benchmarking Association

-------------------------------------------------

http://www.benchmarkingnetwork.com/
The Benchmarking Network, Inc.

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http://www.bnet.com/index.aspx?ucid=21
BNET.com: Business White Papers � Human Resources

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http://www.tcm.com/trdev/t2.html
T&D / HR Links
Non-commercial training / HR-related internet resources collected
since 1995.  Many of these resources have been suggested by veteran
online HR professionals from TRDEV-L, HRNET and other online
communities.

-------------------------------------------------

http://www.hr.com/HRcom/index.cfm
HR.com

At HR.com, we are committed to helping you make smart HR decisions,
fast. We provide you with easy access to the information, resources,
products and services you need to successfully manage the people side
of business. And, membership at HR.com is FREE.

http://www.hr.com/HRcom/index.cfm/WeeklyMag
Search Results for "outsourcing"
Your Search returned 745 results.
All Articles - 658;
Communities/Topics - 3;
Consultants/Vendors - 84;
Events - 0;

***** You have to register to access the resources offered on this
website.

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http://www.human-resources.org/Default.htm
Human Resources Learning Center
Welcome to one of the industry's most comprehensive sites on human
resource management and development. This site provides the latest
information on human resources benchmarking, best practices, new tools
and technology, reengineering, information systems, conferences, web
resources and much more.

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